Objective

To develop the knowledge and understanding of basic principles and practice of business communication

Intended Learning Outcomes (ILO)

Students will be able to

·       Use language without Common Grammatical and Spellings Mistakes and use appropriate vocabulary in        Business communication

·       List and explain the goals of business communication.

·       Describe the patterns of business communication.

·       Explain the communication process.

·       Identify communication barriers and describe ways to remove them.

·       Identify words that your receiver(s) will understand and that will elicit the intended response.

·       Discuss the elements that create clear, concise, and effective sentences.

·       Develop clear, concise, logical, coherent, and effective paragraphs

·       Use appropriate alternatives to ensure unbiased language in messages.

·       Describe the seven standard parts of a letter.

·       Describe the appropriate use of supplementary parts of a letter.

·       Format business letters using the full block, modified block, and simplified styles.

·       Address an envelope properly

·       Format memos and e-mail properly

·       Discuss the characteristics of appropriate stationery for letters, memos, and envelopes

·       Develop clear, concise, logical, coherent, and effective presentation skills

·       Describe the principles of business communication

·       Develop interview skills

·       Develop skills on how to conduct a meeting